Customer Care Policy
At Mathai's Bakery, we're committed to providing our customers with a delightful experience, from browsing our online store to savoring our freshly baked goods. Our Customer Care Policy outlines our commitment to you and how we strive to handle your inquiries and concerns.
1. Our Promise
Responsiveness: We aim to respond to all customer inquiries promptly and efficiently. Whether you contact us through email, phone, or social media, we'll do our best to get back to you within 1 business day.
Helpful and Friendly Service: Our customer care team is dedicated to assisting you with a friendly and helpful attitude. We're here to answer your questions, provide information, and resolve any issues you may encounter.
Transparency: We believe in open and honest communication. We'll provide clear and accurate information about our products, services, and policies.
2. How to Reach Us
You can contact our customer care team through the following channels:
Email: care@mathaisonline.com
Phone: 04936 221 306
3. What We Can Assist You With
Our customer care team is here to help you with a wide range of inquiries, including:
Product Information: Questions about ingredients, allergens, nutritional information, or specific product details.
Ordering Assistance: Help with placing orders, navigating the website, or tracking your order status.
Delivery Inquiries: Questions about delivery areas, estimated delivery times, or delivery charges.
Feedback and Concerns: We welcome your feedback, both positive and negative, to help us improve our products and services. If you have any concerns or complaints, please don't hesitate to contact us.
Returns and Refunds: While we generally don't accept returns due to the perishable nature of our goods, we'll assist you with damaged or incorrect orders.
4. Continuous Improvement
We value your feedback and are always looking for ways to improve our customer care services. We may monitor and record customer interactions for training and quality assurance purposes.
5. Accessibility
We strive to make our customer care services accessible to all customers, including those with disabilities. If you have any specific accessibility needs, please let us know, and we'll do our best to accommodate them.
At Mathai's Bakery, we value your business and appreciate your trust in us. We are committed to providing you with exceptional customer care and ensuring your satisfaction with every interaction.