Shipping & Delivery Policy

At Mathai's Bakery, we're committed to delivering your favorite treats fresh and delicious, right to your doorstep. Here's how we make it happen:

Delivery Area

We currently offer delivery services within 6 Km radiun from our shop.  [If applicable: For deliveries outside this area, please contact us to discuss options].

Delivery Methods

In-House Delivery: We utilize our own dedicated delivery team to ensure your order arrives in perfect condition.
Third-Party Delivery Partners: We may also partner with third party delivery team to offer wider delivery coverage.
Delivery Fees

Delivery fees are calculated based on factors affecting cost, e.g., "distance", "order value", "delivery time window"
A minimum order value may be required for delivery.
Delivery Time

We strive to deliver your order within 45 minutes
Delivery times may vary depending on factors affecting delivery time, order volume, traffic conditions, weather etc.
For specific delivery time requests, please contact us and we'll do our best to accommodate your needs.
Order Tracking is available in our website.
Order Acceptance

Please ensure someone is available at the delivery address to receive the order.
In case of multiple delivery attempts or failure to deliver due to an incorrect address or unavailability, a redelivery fee may apply,
Special Instructions

If you have any questions or concerns, please don't hesitate to contact us:

Phone: 04936 221 306
Email: care@mathaisonline.com

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